Return & Refund Policy

Return and Refund Policy for Ethara Jay

Effective Date: 11-20-24

At Ethara Jay, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please read our Return and Refund Policy for details.

1. Returns

Eligibility for Returns

You can return items under the following conditions:

  • The return request is made within 30 days of the purchase date.
  • The item is unused, in its original condition, and with all original tags and packaging intact.
  • You have a valid proof of purchase (e.g., order confirmation or receipt).

Non-Returnable Items

The following items are not eligible for returns:

  • Items marked as "Final Sale" or "Clearance."
  • Gift cards.
  • Customized or personalized products.
  • Used, washed, or altered items.

2. How to Return an Item

To initiate a return:

  1. Email us at etharajay@gmail.com with the subject line “Return Request – [Order Number].”
  2. Include the following details in your email:
    • Order number
    • Item(s) you want to return
    • Reason for the return
  3. Our team will review your request and provide a return shipping address.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping method to ensure your return is received.

3. Refunds

Eligibility for Refunds

Refunds are issued under the following circumstances:

  • The item was returned in accordance with our return policy.
  • The item was defective, damaged, or incorrect at the time of delivery.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed to your original payment method.
  • Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

Late or Missing Refunds

If your refund hasn’t been received within the expected timeframe:

  1. Check with your bank or payment provider, as processing delays may occur.
  2. If you still have not received your refund, contact us at etharajay@gmail.com for assistance.

4. Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please return the original item for a refund and place a new order.

5. Defective or Incorrect Items

If you received a defective or incorrect item:

  • Contact us at etharajay@gmail.com within 7 days of receiving the item.
  • Include photos and a description of the issue.
  • If approved, we will provide a replacement or a full refund at no additional cost to you.

6. Order Cancellations

Orders can be canceled within 24 hours of purchase if they have not yet been processed or shipped. Contact us at etharajay@gmail.com as soon as possible to request a cancellation.

7. Contact Us

If you have any questions about our Return and Refund Policy, please reach out to us:

Email: etharajay@gmail.com
Website: etharajay.com

We appreciate your support and are committed to ensuring a smooth shopping experience for you.